With TrackIT, our package-handling services have a much faster response time, it's more organized, and we can track every step of the package from receiving to the guest, said Beth DeSpain, Packaging Supervisor/Convention Services for The Broadmoor. Our guests tell us we have the best-organized package-delivery system they've experienced, and they really like the different package lists I can provide for them. I think TrackIT has helped us be recognized as a Gold Key Elite winner because it helps us all work as a team and that makes the difference, Despain added. Also, TrackIT technical support has been awesome. They are always very helpful, reliable and great to work with.
Philippe Brenot, purchasing manager at the Hyatt Regency Scottsdale, concurred, saying since TrackIt was installed nearly five years ago, customer satisfaction regarding package handling has soared. "With TrackIT, once a package is scanned, it can’t be lost," Brenot said. "That’s a customer service dream. The barcode palm reader is a life saver for staff and an event or vacation saver for many of our guests. It’s fast . . . it’s efficient . . . and we’re Gold Key Elite in part because of it."